1and1 have terrible customer service and billing, quite possibly the worst ever encountered. Their billing/invoice system is all over the place, their staff untrained and unwilling to resolve and their pricing is literally plucked out of thin air. Beware, pay 12 months in advance (not monthly) then cancel the direct debit or Paypal auto payment, otherwise they will rinse your pockets when you’re not looking &/or unexpectedly take an extra payment because of an ‘oversight’.
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